[ TheServerExperts.com ] "Linux & BSD solutions for Web Hosting & Dedicated Servers"

TheServerExperts frequently announces new service enhancements and other developments along with the most current information available about outages, maintenance, or any other known problems.

TheServerExperts network news:

30/06/10 Please click here to visit new network status website to read about current and scheduled network outages.

07/09/09 We are happy to report that our network is currently stable and running without issue, if you encounter a problem, feel free to notify technical support and they will take the necessary action to resolve it.

28/11/08 At approximate 2:30PM EST we lost a couple of UPS's because of a power surge from the electricians working on the new power build out that is currently going on. We are working on replacing the UPS's at this time. The approximate time of getting everything back to normal is 3:45PM - 4:00Pm EST. Be sure we are working on getting everything back up ASAP. Very sorry for the inconvenience.

14/05/07 We need to perform network maintenance tonight on one of our routers. This will take place at 12 midnight tonight est. downtime are kept to a minimum of 10 minutes. Only some customers will see about 3-5 minutes of high latency or loss of connectivity. We thank you for your patience.

Contact Info

Our staff is available 24 hours a day, 7 days a week via e-mail, live chat, ticket system and phone. Please take a quick look at the members FAQ section before sending a technical question. It most likely has been asked before by someone else and has been answered. The FAQ contains a lot of useful information. Otherwise choose one of the below methods to contact us.

Phone support:

Phone: +1.801.738.4295
Fax: +297.588.9072
E-mail: info@theserverexperts.com

International eFax:

United States: +1.206.888.4081
Netherlands : +31.84.755.4882

Please submit a support ticket before calling for phone support, unless it's an emergency. Phone support is available during normal business hours 8:00AM to 6:00PM (GMT -4:00) Monday through Friday, excluding United States and Aruba national holidays.

Support ticket system:

Create a support ticket

View current ticket status

Frequently asked questions

Live chat support:

Start Live Help Chat

Emergency pager:

The emergency pager is available to all customers 24x7 incase of a server or network outage. Please email emergency@theserverexperts.com if you feel there is a network or server problem. Alternatively you can use our support ticket system click here.