TheServerExperts provides web hosting solutions
built upon an infrastructure of speed, stability, security
and support. Since 2001, our effort of improvement have
been never ending and client-centric. With superior standards
come superior results and TheServerExperts clients have
been the beneficiaries. We realize there are many other
Web Hosting companies to choose from. We believe that the
following items below are what make us the better choice.
Connectivity
TheServerExperts makes full use of redundancy,
to ensure that there is no single point of failure in our
connectivity to the Internet. We utilize multiple links
to the Internet, which currently consists of multiple Gigabit
Ethernet fiber backbones into a range of Tier 1 and 2 networks.
Our transit providers include XO Communications, Zayo Bandwidth,
Verizon, Frontier Communications. This level of connectivity
ensures that a high level of reliability and redundancy
is maintained by TheServerExperts
99.9% Uptime
At TheServerExperts we pride ourselves in
maintaining not only a fast but reliable connection. We
pride ourselves in the ability to maintain a consistent
99.5% uptime standard. This level of reliability comes from
planning, not luck. Multiple redundant telecommunications
paths and carriers, Numerous secondary power solutions in
case of emergencies, 24/7 monitoring, backups and security
updates.
Security
Security is a top priority for TheServerExperts.
We are committed to protecting and securing all client data,
through the use of firewalls, regular backups, and additional
security measures in place at our physical facilities to
protect against the loss, misuse or alteration of your information.
Our Datacenter is monitored by cameras and security personal
24 hours per day, 365 days a year.
Privacy
We have taken steps to insure that all client
information will be kept strictly confidential and used
"solely" by TheServerExperts for processing and
maintaining your account. We agree not to share, rent, sell
or release your information to any individual, entity or
third party, for any reason, without the specific written
consent of the subscriber.
History
We have been in the web hosting business
for over 9 years and currently host over 9700 websites.
With TheServerExperts you can trust you are working with
a professional company that uses state of the art servers.
We fully manage our own servers which are located in our
own private racks in New York, USA.
24/7 Support
We understand the importance of accessibility.
That's why 24 hours a day, 7 days a week via phone, instant
live chat and rapid response e-mail, you'll find a representative
available to assist you.
Contact us
Our
staff is available 24 hours a day, 7 days a week via
e-mail, live chat, ticket system and phone. Please
take a quick look at the members FAQ section before
sending a technical question. It most likely has been
asked before by someone else and has been answered.
The FAQ contains a lot of useful information. Otherwise
choose one of the below methods to contact us.
United States: +1.206.888.4081
Netherlands : +31.84.755.4882
Please submit a support ticket before calling for
phone support, unless it's an emergency. Phone support
is available during normal business hours 8:00AM to
6:00PM (GMT -4:00) Monday through Friday, excluding
United States and Aruba national holidays.
The emergency pager is available to all customers
24x7 incase of a server or network outage. Please
email emergency@theserverexperts.com if you feel there
is a network or server problem. Alternatively you
can use our support ticket system click
here.
TheServerExperts "Why us"
