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TheServerExperts "Why us"
TheServerExperts provides web hosting solutions built upon an infrastructure of speed, stability, security and support. Since 2001, our effort of improvement have been never ending and client-centric. With superior standards come superior results and TheServerExperts clients have been the beneficiaries. We realize there are many other Web Hosting companies to choose from. We believe that the following items below are what make us the better choice.
Connectivity
TheServerExperts makes full use of redundancy, to ensure that there is no single point of failure in our connectivity to the Internet. We utilize multiple links to the Internet, which currently consists of multiple Gigabit Ethernet fiber backbones into a range of Tier 1 and 2 networks. Our transit providers include XO Communications, Zayo Bandwidth, Verizon, Frontier Communications. This level of connectivity ensures that a high level of reliability and redundancy is maintained by TheServerExperts
99.9% Uptime
At TheServerExperts we pride ourselves in maintaining not only a fast but reliable connection. We pride ourselves in the ability to maintain a consistent 99.5% uptime standard. This level of reliability comes from planning, not luck. Multiple redundant telecommunications paths and carriers, Numerous secondary power solutions in case of emergencies, 24/7 monitoring, backups and security updates.
Security
Security is a top priority for TheServerExperts. We are committed to protecting and securing all client data, through the use of firewalls, regular backups, and additional security measures in place at our physical facilities to protect against the loss, misuse or alteration of your information. Our Datacenter is monitored by cameras and security personal 24 hours per day, 365 days a year.
Privacy
We have taken steps to insure that all client information will be kept strictly confidential and used "solely" by TheServerExperts for processing and maintaining your account. We agree not to share, rent, sell or release your information to any individual, entity or third party, for any reason, without the specific written consent of the subscriber.
History
We have been in the web hosting business for over 9 years and currently host over 9700 websites. With TheServerExperts you can trust you are working with a professional company that uses state of the art servers. We fully manage our own servers which are located in our own private racks in New York, USA.
24/7 Support
We understand the importance of accessibility. That's why 24 hours a day, 7 days a week via phone, instant live chat and rapid response e-mail, you'll find a representative available to assist you.
Contact us
Our staff is available 24 hours a day, 7 days a week via e-mail, live chat, ticket system and phone. Please take a quick look at the members FAQ section before sending a technical question. It most likely has been asked before by someone else and has been answered. The FAQ contains a lot of useful information. Otherwise choose one of the below methods to contact us.

Phone support:

Phone: +1.801.738.4295
Fax: +297.588.9072
E-mail: info@theserverexperts.com

International eFax:

United States: +1.206.888.4081
Netherlands : +31.84.755.4882

Please submit a support ticket before calling for phone support, unless it's an emergency. Phone support is available during normal business hours 8:00AM to 6:00PM (GMT -4:00) Monday through Friday, excluding United States and Aruba national holidays.

Support ticket system:

Create a support ticket
View current ticket status
Frequently asked questions

Live chat support:

LiveZilla Live Help

Emergency pager:

The emergency pager is available to all customers 24x7 incase of a server or network outage. Please email emergency@theserverexperts.com if you feel there is a network or server problem. Alternatively you can use our support ticket system click here.


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